PawHelp Support Subscription Terms

1. What PawHelp Support is

PawHelp Support is a voluntary paid subscription in the PawHelp app for Android. The app's core features (map, reports, offers to help, chats, complaints, account deletion) are free, within the free plan's daily limits.

What the subscription gives as of the effective date:

• it lifts the free plan's daily limits on reports, messages and help actions;
• while notifications are on in the app, it lifts the free plan's delay of notifications about new non-urgent reports.

The subscription gives no other benefits: the app has no public rating, subscriber badge or priority in recommendations. If such features appear, we will update these terms and the subscription screen before offering them.

2. Plans and prices

• The base prices are set in US dollars in Google Play Console.
• You are charged the amount Google Play shows before you confirm the payment, in your country's currency. It may differ from the base price because of exchange rates, local taxes and Google Play's pricing rules.
• The app shows the price exactly as Google Play provides it.
• There is no trial period, discount or special offer.
• Google Play notifies existing subscribers of a price change in advance, under its own rules. A price increase may require your consent in Google Play.

3. Subscribing and payment

• You subscribe only in the app, through Google Play's payment sheet.
• Google Play processes the purchase under its own terms. PawHelp never receives card details, the payer's name or the billing address.
• The subscription takes effect once Google Play has confirmed the payment and the PawHelp server has checked the purchase with Google.
• While a payment is pending (for example, a cash payment through a Google partner), the subscription is not in effect.
• A purchase is tied to the PawHelp account it was made from. It does not move to another PawHelp account, even with the same Google Play account.

4. Renewal, cancellation and end

• The subscription renews automatically at the end of each paid period until you cancel it.
• You can cancel at any time in the app ("Profile" → "PawHelp Support" → "Manage subscription in Google Play") or in Google Play: "Payments & subscriptions" → "Subscriptions".
• After cancellation, access continues until the end of the paid period. The end date is shown on the subscription screen.
• If Google Play cannot take a payment, it may give a grace period during which access continues. If the payment is not restored, the subscription is put on hold and the free plan applies until the payment is fixed.
• When the subscription ends, the account returns to the free plan. Your reports, messages and other data are not deleted.

5. Refunds

• Refunds follow Google Play's rules: through Google Play or by request to Google Play support.
• In individual cases the operator may issue a refund through Google Play Console; write to support@pawhelp.app.
• After a refund or a reversed payment, access to the subscription ends once Google reports it to the server.
• These terms do not limit consumer rights under the law of your country of residence.

6. Restoring and changing devices

• On a new device, sign in to the same PawHelp account and the same Google Play account, then tap "Restore purchases" on the subscription screen.
• The subscription's state is always decided by the PawHelp server from Google Play's data, never by the device.
• A purchase made for another PawHelp account cannot be restored in the current account.

7. Account deletion

• Deleting the PawHelp account does not cancel the subscription in Google Play or stop the charges. Cancel the subscription in Google Play before deletion.
• After account deletion the purchase records are unlinked from it and no longer give access. See "Deleting Your PawHelp Account" for details.

8. Data and region

• To check the subscription we store the Google Play purchase token, base plan, state, end of the period, auto-renewal flag, order number and history of changes. We do not store the price or payment details.
• Purchases of Kazakhstan accounts are checked and stored only by the Kazakhstan region's server. Purchases of international accounts are checked and stored by the Render server.
• See the Privacy Policy, section 10, for details.

9. Contacts

Subscription questions: support@pawhelp.app. Personal data questions: privacy@pawhelp.app. Google Play also handles questions about payments, charges and refunds.

References

• Google Play — Subscriptions policy: https://support.google.com/googleplay/android-developer/answer/140504
• Google Play — Cancel, pause or change a subscription: https://support.google.com/googleplay/answer/7018481
• Google Play — Refund policies: https://support.google.com/googleplay/answer/2479637