Consent to the Collection and Processing of Personal Data

Versionpawhelp-legal-1.0.0
Effective date7 November 2026
Public URLhttps://pawhelp.app/legal/en/personal-data-consent

I, the PawHelp app user who entered my surname, given name and patronymic before giving this consent, confirm that I am 18 or over. Acting freely, of my own will and in my own interest, in accordance with Arts. 7 and 8 of the Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 "On Personal Data and Their Protection" (the "Law"), I consent to the collection and processing of my personal data on the following terms.

1. Owner and operator

2. List of personal data

  1. Account data:
    • Firebase account identifier (UID);
    • email address, Google profile name and photo — if present in the Google account;
    • sign-in method and times.
  2. Region:
    • chosen country of residence and assigned service region;
    • app language.
  3. Confirmations:
    • declaration of being 18 or over;
    • the surname, given name and patronymic (the patronymic only if my identity document has one) that I entered before consenting;
    • accepted document versions, time and language of acceptance;
    • consent event log.
  4. Reports:
    • animal type, description, help type and urgency, status, times;
    • exact location coordinates;
    • for the Kazakhstan region, the city;
    • participation marks and status change requests.
  5. Photos I attach to reports.
  6. Messages in report chats: text, author, time. Blocks I set and that other users set on me: account identifiers and time.
  7. Complaints I file: reason, comment, target. Also complaints about my content, moderator decisions concerning my account (including warnings and restrictions), notices of those decisions and records of abuse-protection triggers.
  8. Notification data: Firebase installation ID (FID), language, platform, delivery log.
  9. Service data: daily usage counters, publication reservations, abuse-protection counters.
  10. Subscription data — if the subscription is sold: Google Play purchase token, base plan (month or year), status and end date of the paid period, auto-renewal flag, Google Play order number and history of subscription changes.
  11. Technical data: IP address, time and parameters of requests to the servers.

3. Purposes of processing

PurposeData from section 2
Registration, sign-in and account identification1, 2
Admitting adult users only and proving consent1, 3
Determining the service region and where data is stored2
Publishing reports and showing them on the shared map4, 5
Coordinating help and communication between participants4, 6
Moderation, user protection, enforcing the Community Guidelines4–7
Sending notifications, if enabled8
Applying limits and protecting against abuse9
Providing the subscription, if sold10
Operating and securing the service1, 11
Deleting the account and proving deletion1, 2

Data is not used for advertising, sale to third parties or profiling.

4. Operations on data

Collection, recording, systematisation, accumulation, storage, clarification (updating, modification), retrieval, use, distribution to other PawHelp users (section 6), cross-border transfer (section 7), transfer to recipients (section 5), blocking, anonymisation, deletion and destruction. Processing is automated; complaints are reviewed manually by moderators.

5. Transfer to third parties

I consent to the transfer of my data to parties that process it on the operator's instructions for the purposes in section 3, to the extent needed for each purpose:

The data sent to each party is listed in the Privacy Policy (https://pawhelp.app/legal/en/privacy, section 11). Data is disclosed to public authorities only where the law requires.

6. Distribution of report data to other PawHelp users

Showing report data to other users is distribution of personal data within the meaning of Art. 1 of the Law (providing access to personal data). I hereby consent to this distribution: the data of my reports is shown to all signed-in PawHelp users of both regions who have confirmed 18+, while the report is not hidden. The data shown is listed in the Privacy Policy (section 7).

The photo is shown only to users of my region. Messages are visible only to participants of the report's chat. My name and email address are not shown to other users.

The operator does not place my personal data on open web pages, in search engines or in open directories. Reports are available only inside the app after sign-in and the 18+ confirmation.

7. Cross-border transfer

Some data is transferred outside the Republic of Kazakhstan. Account data is processed by Firebase Authentication in the United States, the Render server is located in the Frankfurt region (Germany), the Cloud Firestore database in the eur3 multi-region (European Union), notifications are delivered through Google's global infrastructure, and international photos are stored in Ireland (region eu-west-1).

I hereby consent to this cross-border transfer (Art. 16(3)(1) of the Law). The data categories, recipients, purposes and the data that stays in the Kazakhstan contour are listed in the Privacy Policy (section 11).

8. Term of consent

This consent is valid until the account is deleted or until withdrawn. When the document changes, the app asks for consent to the new version. After withdrawal or account deletion, data is destroyed within the periods in the Privacy Policy (section 13), except records that must be kept by law or to fulfil an obligation.

9. Withdrawing consent

I can withdraw this consent by:

The operator stops processing within 15 working days of receiving the withdrawal or sends a reasoned refusal (Art. 8(7) of the Law). Withdrawal is not allowed if it contradicts the laws of the Republic of Kazakhstan or an obligation remains unfulfilled (Art. 8(2) of the Law).

I understand that the service cannot work without processing the data in items 2.1–2.4. Withdrawing consent therefore leads to deletion of the account.

10. Confirmation

This consent is given electronically by ticking the corresponding box in the PawHelp app. The operator keeps my identifier, the document version, language and time of consent as proof that consent was obtained.

The date and time of consent are recorded by the app. Text version: pawhelp-legal-1.0.0.

References